HDFC ERGO General Insurance Company has entered into an agreement with RIVIGO, India’s leading logistics solutions provider, to provide Real-time Policy Issuance and Rapid Claims Settlement (RCS) for Marine Insurance policies for RIVIGO’s customers. Through this tie-up, the aim is to ensure the efficiency in policy issuance and delivery process as well as cut down on physical processes in claim settlements.
RIVIGO’s Consignment Note preparation process will be integrated with HDFC ERGO’s policy issuance process. This will facilitate real-time issuance and delivery of the policies to RIVIGO’s customers through emails. Further, with Rapid Claims Settlement (RCS), the claim settlements will become a real-time process. RCS will incorporate image-based processing which will replace the existing process of using external surveyors for small value claims leading to speedy decision-making in claim settlements. The payment of claims will also be done using digital methods, eliminating the delays involved in physically preparing and sending cheques.