The end of the logistics chain, going the extra mile….

The Logistics and Supply Chain Specialists Gideon Hillman Consulting, offer their insights on the topic of last mile delivery for ecommerce, and what impact it has on the supply chain.

The growth of e-commerce and online retail, it seems, surpassed all expectations over the last 15 years. The everyday consumer has quickly become accustomed to the ever-increasing developments in technology, and subsequently, the ability to purchase items online, and receive them, delivered to their doorstep, within a matter of days. The easier it becomes for the consumer to purchase an item, and the more companies seem to be able to offer, the more we begin to expect.Consequently,modernised logistics processes and retail markets are now rapidly evolving based on ecommerce purchasingbehaviour; withonline retailbeing the prominent driving force.

Throughout the UKwith our ever-busy lives, online consumerism is a market which has expanded greatly, and is predicted to continue to grow. But with the goal of ecommerce items being delivered as fast as possible to the end destination, what arecompanies having to do, to ensure the consumer always receives their product, when and where they expect?

The solution is termed ‘last mile delivery’.

Last mile delivery is defined as the movement of goods from a transportation hub to the final delivery destination. This specific type of delivery serves the purpose of delivering consumer goods across the ‘last leg’ of the logistics journey(typically to a personal residence), as fast as possible.It is this development of online consumerism, and fragmentation of delivery options including click and collect points, and home deliveries, which has led to the increased demand for directly delivered goods and services.


The ‘Last mile’ is a complex logistics operation, and often the least efficient method of delivery within the supply chain. Contributing to approximately 28% of the total transportation costs,last mile delivery experiences an intricate combination of issues involving cost, transparency, efficiency and streamlining. It also encounters physical challenges posed by over-crowded inner-city routes, including traffic congestion, reduced road transport speeds and lower journey predictability, whilst still aiming to deliver to the end destination on time.

With this in mind, as more business go online, there will be more parcels to deliver. The increase in online purchasing behaviour, has created a growing demand for the generation of last-mile delivery fulfilment facilities, and as the shift from physical stores to ecommerce continues, the difficulties of managing last mile delivery will also continue to grow.

In cities, this equates to an increase in the need for freight transporting goods, and an overall requirement for additional space for warehousing.This growth in economic activity, has left the supply chain competing with growing cities’ demands for transport and warehouse space, and ultimately has been required to adapt to accommodate logistical limitations including but not limited to diminishing stock room capacity, just-in-time replenishments and an increase in frequency of shop deliveries.

Previously, it was estimated that by 2017, 10% of all retail purchases would be made online; more recently, Barclays reported figures which show that the surge in online shopping is expected to generate more than 1.35 billion deliveries a year by 2018.
With the requirement for last mile delivery expected to continue to grow, it is easy to see how ecommerce logistics is impactingupon our supply chain, and will continue to do so unless new solutions are introduced.Often, last mile delivery addresses are located in congested urban areas, thus new ideas have been, and still are being implemented, to begin to overcome the many hurdles of urbanised last mile logistics.

One solution already enrolled in many parts of the UK, is the Introduction of click and collect points in stores. This solution helps to consolidate multiple single home deliveries to a single delivery point. Another similar is parcel lockers. Used widely by Amazon, again the aim is to deliver many items to one single consolidated collection point, which the consumer can walk or drive to themselves; whilst more recently,mobile technology with Global Positioning System (GPS) is being used in an effort to boost efficiency in city logistics. All of these solutions have the potential to resolve the current persistent issues of inefficiency, and high costs involved in ecommerce last mile delivery; and going forwards, it is predicted that drones and autonomous ground vehicles with lockers, will soon be a viable solution for this final mile.

One thing that is for certain, is new customer expectations regarding time for delivery, overall delivery experience, and transparency of order progress,will force online retailers to invest in new technological solutions to manage their delivery operations, if they have not yet done so already.

From speed, to increased expectations for the delivery experience, the increase of last mile delivery is unavoidable.We need to adapt our logistics processes, considering the best locations for sites to ideally be situated, to satisfy demand. It is imperative, that we recognise that dealing with these challenges requires investment in a solution that helps businesses manage the transparency, efficiency, cost and speed of their deliveries, not just for now, but also in the future.

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