American Airlines has received the 2017 Express Cargo Service Standard of Excellence award for the second year in a row from the Express Delivery & Logistics Association (XLA). The award recognizes excellent performance servicing the express cargo industry.
XLA is a trade association for companies engaged in providing and procuring services within the global air express mail and logistics industry. Each year, XLA surveys its approximately 50 member companies about their experience on all facets of their express cargo experience with various airlines. Members are asked to rate airlines based on their general express cargo performance, services and products—like American’s Priority Parcel Service (PPS)—as well as on specific categories that include on-time performance and next flight out (NFO) availability, communications, customer service, recovery experience, web and technology, cold chain and other factors.