UPS has launched its popular chatbot on the Google Assistant, giving customers another convenient way to retrieve information on package deliveries and other UPS services via the Assistant on Android phones, iPhones, smart speakers like Google Home and other compatible devices.
The chatbot’s expansion to the Google Assistant also marks an important step for UPS as it makes new inroads into Artificial Intelligence (AI). The company, which aims to engage its customers and consumers through the online platforms they prefer, introduced the chatbot in 2016 through Facebook Messenger, Skype and Amazon Alexa.
“UPS is constantly building new ways to make it even easier to do business with us,” said Jerome Roberts, UPS vice president of global product innovation. “The AI-enabled UPS chatbot is available where our customers need it to be, and its functionality is getting better all the time.”