Global airfreight giant UPS has claimed that in the just concluded year 2018, the company undertook a series of technological innovations (based on artificial intelligence , the Industrial Internet of Things (IIoT), and advanced data analytics), which have redefined its processes and delivery capabilities. “We have tremendous success developing new technologies that provide a better customer experience and make our business more efficient,” said Juan Perez, UPS chief information and engineering officer. “For example, traditional GPS inspired UPSNav, which more accurately directs our drivers to their destinations. Or ORION, the UPS-developed complex algorithm that optimizes 30,000 UPS® delivery routes every minute. Or the UPS.com virtual assistant, which last year played a key role in providing answers to our customers, saving them time and effort. Technology is in our DNA, and we’re using it to transform the way we help our customers every day.”
Technology deployments and industry-leading innovations proved to be a catalyst for the company’s appearance on many prestigious rankings in 2018.The Drucker Institute, which ranks large publicly held U.S. companies for corporate effectiveness, ranked UPS 20th overall and the first-place Transportation/Logistics company out of more than 750 corporations. Other achievements in 2018 include the JUST 100 list for social responsibility, the Dow Jones Sustainability World Index, the Harris Poll Reputation Quotient (#7), and Newsweek’s America’s Best Customer Service (#1 in Shipping and Delivery Services). UPS also was listed as one of Fortune’s Most Valuable Brands (#1 for Transportation and #44 overall) and Business.org’s Most Popular Brands in eight states, which is more than any other company.