Road to eliminate Skill Gap in Supply Chain & Logistics in India.

  • Eliminating The Skill Gaps in Supply Chain & Logistics.


In the last two part we have seen the overview of skill gaps and areas where it exists. In this concluding part will try to find out not only the ways to eliminate skill gaps but also how to reduce the gap and get desired results by using optimum resources.

First step towards eliminating skill gaps is to identify them. For doing this we have to build a list of the specific skills company needs, and compare it with skills employees possess. Anything on the first list that’s not on the second will indicate a skill gap which needs to be resolved. It’s not as easy as it sounds, though, as coming up with a list of required skills can be tricky.

In India supply chain and logistics sector is highly fragmented and comprises of numerous players. If you divide the segment between users and service providers skill gaps can be seen both the sides and one can see people who are executing the task are having poor knowledge of the systems and process. Going by rough calculations India will be needing significantly high numbers of skilled manpower due to rapid development in this sector.


  • Some areas and responsibilities which needs elimination of inefficiency are as under:


  • The problem lies in having limited knowledge of latest warehouse practice.
  • Inadequate exposure to Latest IT systems.
  • Safety and security within the warehouse operations – This is one of the focus area in current scenario with advent of rapid automation of processes & operations.
  • Ways to do space optimization.
  • Inventory Management – This should also be one of the core focus areas where skill is required to avoid mismanagement of Inventory. (As Inventory is directly related to financials and deliverables).
  • Verbal/Written Communication is an issue.
  • Team Management Skills.
  • Knowledge of Global best practices.
  • Training and development in new IT tools.


  • Ways to eliminate the skill gaps.


  • It is important for Supply chain managers to be able to converse and be understood by senior executives and so on in the entire hierarchy.
  1. Good communication skills are a big part of business acumen. From knowledge of demand forecasting to discuss cash flow a supply chain professional must be able to do it all. Good written and oral communication skills added with interpersonal skills makes for smooth transactions in the supply chain industry across all domains.
  2. IT skills – One of the in-demand skill in the world of supply chain is IT skills. Supply chain professionals from top to the ground level executives required to have basic computer literacy rather they need to adept the industry-specific software.
  3. Analytical & Planning skills – Analytical skills are essential to the professional advancement of any supply chain industry professional. A supply chain professional is having responsibility of coordinating the entire supply chain activities which occurs on a daily basis.
  4. Negotiating and problem solving skills – Good negotiating skills are necessary while working with retailers and suppliers to be able to obtain the best possible outcome for your employers when it comes to pricing and deliverables

Apart from being experts at managing basic functions such as inventory management, transportation and warehousing, successful supply chain managers must be able to handle end-to-end processes within and outside the firm including smooth relationships with customers and suppliers.


Sr No Area Skill Set
1 Operations Knowledge of Logistics process
2 Documentation Staff/Executive/Sr executive Technical Knowledge of documentaion process & Other operational processes.
    They need to be cconversant with WMS/TMS or any other ERP which is required to run the smooth opereation.
3 Supervisors Overall better understanding of the Good warehousing practice
    Basic Knowledge of documents
    Knowledge of Safety and other compliances.
4 Truck Drivers Core Driving Skills
    Knowledge of Road safety rules
    Basic Knowledge of documents
    Awareness about Sanitation & Hygeine


  • Start Skill development centers to impart practical training to all the concerned.
  • Regular On job training to the ground staff.
  • Delegation of responsibility as well as authority.
  • Companies like Maruti has started drivers Training schools and facility where basics and more are being taught to drivers.
  • Few professional training centers has been started by companies like Om Logistics/Safexpress to name a few.
  • Government should also hire experts from Industry who can further Impart/train professional skills to job seekers.
  • Providing employees with the learning tools and opportunities which they need to work on their skills
  • Giving promotions to performers, incentivize their efforts will push the employees towards self-improvement so that they can develop their skills and help others to improve as well.
  • We need to keep an eye on what others in same space are doing. Also one has to keep a vigil on the kind of response that competition get from the market. This will help companies to avoid generalization of efforts, and invest in skills development towards areas which have real growth potential.
  • Tapping the talent in young hires’ familiarity with the latest skills and mixing with the senior employees’ experience and mentorship will provide the ideal match to move company forward. To make it work, company needs to offers an attractive environment for young talent to come to work at, from a cultural and perk perspective.
  • Continuous Learning is one of the most effective tools now a days in changing business environment. So instead of fixed training schedule companies need to have ongoing, continuous process of learning.

Trust this will have some productive impact.

Divya Prabhat

Supply Chain & Logistics Consultant

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