Sohan Lal Commodity Management (SLCM), India’s leading Agri services solutions provider with operations across India & Myanmar had set up its first dedicated 24*7 call centre in the early 2010 to cater to its Agri-warehousing operations in India and Myanmar. The call centre has now been digitally transformed into a paperless entity integrating Artificial Intelligence, to make it more efficient and seamless. The call Centre is a part of SLCM’s endeavor to provide real time technologies for managing the Agri space, in line with its multiple awards winning Agri Reach technology. It will have a dedicated team of customer support executives who wil provide support to the field staff, 24*7.
The system uses real time data integrating it with Artificial Intelligence to provide seamless experience to the field staff thus adding a much needed human yet smart element to the technology enabled platform “AGRI REACH”. Talking about the initiative, Sandeep Sabharwal, Group CEO, SLCM said, “In a marketplace model, Intelligent Call centers have an extremely important role to play as they create a physical touchpoint. The idea behind augmenting this dedicated 24×7 call center is to create an interface that warehouse managers may be more comfortable using. The call centre builds upon our Centralized Real Time Process Management System “AGRI REACH” and integrates it with Artificial Intelligence for real time monitoring, thus enhancing the level of service.”
The call centre will be equipped to provide the evidence of the calling details and will have technical features like MySQL Version: 5.1.73 – Backend Database Interface Coded in PHP 5.3.3, perl v5.10.1 used for automation process, Asterisk 1.4.32 – Dialer HTML5 – Graphic User Interface.