Kashish Jhamb, Executive Director and CMO, City Innovates
Technology continues to outgrow our expectations every day. In the months ahead, we are set to witness several game-changing technologies trends. While some of these are slowly making way into the world around us, some others are ‘top picks’ that will change the way we live, work, and connect with each other. As the digital world we love and live in evolves with new use cases, we will witness new benefits and opportunities.
Below are some of the digital technology trends that will unfold in the coming months: –
Democratization of technology
Democratization of technology is about making technology accessible to more people. This means that people can access technology resources without extensive or expensive training or infrastructure setup. Historically, automation was managed and deployed by IT. However, robotic process automation has helped digital workers to manage new platforms. For instance, new generations of citizen developers, such as business analysts, who see business challenges from close quarters and can program, are helping digital workers perform their jobs more effectively. Democratization of technology is largely about four key areas: application development, data and analytics, design, and knowledge management.
Few years back, task automation was the most sought-after digital investment. Hyper-automation takes it to yet another level. It is about applying advanced technologies like Artificial intelligence (AI) and Machine learning (ML) to automate processes (and not merely micro-tasks). This makes the overall automation much more effective and efficient. By combining the power of machine learning, packaged software and automation tools, we can replicate pieces of human effort, with higher speed and precision. This trend started with robotic process automation (RPA) but will pick up in a big way with a combination of process intelligence, content intelligence, AI, optical content recognition and other new age technologies.
Multi channel experience
Multi-experience refers to a major shift from a two-dimensional screen and keyboard interface to a much immersive, interactive, multi-modal interface. This experience is created with the help of sensing technologies, augmented reality, virtual reality, mixed reality, and multi-channel human-machine interfaces etc.
AI enabled conversational platforms have been changing the way people connect and communicate in today’s world. Apart from conversations, virtual reality (VR), augmented reality (AR) and mixed reality (MR) are changing how people perceive the digital world. The overall change in perception and communication is inspiring brands to initiate multi-sensory and multi-modal engagement with their audience. In the coming years, this will lead towards efforts to create ambient experience.
While digital technologies bring a lot of positive changes in our daily lives, there is a perpetual risk regarding information safety. Each new communication channel opens up several vulnerabilities for attackers. Therefore, businesses will rely in high end solutions for securing their digital systems in the near future. These systems will have three key perspectives. The first is to leverage AI and ML to continuously upgrade the system in line with newer threats. The second is to use AI to understand the threat patterns, predicting vulnerabilities, and automating the cybersecurity processes. Last but not the least, the system anticipates use of AI by attackers and defends the larger system without active human intervention.
Human augmentation is all about using technology to make cognitive and physical improvements as a part of the human experience. This helps in increasing the human capabilities both physically and cognitively. Businesses are already in process of developing a wide variety of human augmenting devices that can be deployed in factories or on the battlefield. In the last one decade, we have already seen the proliferation of smart devices and wearables. New applications can be implemented on these devices and wearables to increase productivity, safety and security, or simply help in real time collaboration among people.