Qualification: BSc/BA/Btech in IT, Computer Science
Software company Fretron is looking for a competent Help desk technician to provide fast and useful technical assistance on our cloud-based software product.
An excellent Help desk technician must have good technical knowledge.
● Serve as the first point of contact for customers seeking technical assistance over the phone
or email or remotely
● Perform remote troubleshooting through diagnostic techniques and pertinent questions
● Determine the best solution based on the issue and details provided by customers
● Walk the customer through the problem-solving process
Interested candidates can share their profile at email@example.com